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  • What is the ConnectJXN: Transit Plan?
    ConnectJXN: Transit Plan is a study that was conducted by the City of Jackson’s Transit Plan Team. The Transit Plan Team sought ways to improve the JTRAN public transit system by taking a comprehensive look at JTRAN’s fixed route bus and paratransit services. By determining how to increase ridership and improve customer satisfaction, we are 'Creating Better Connections.'
  • How does the study affect me?
    To make sure we got it right, we solicited ideas from community members for improving JTRAN. Information the Transit Plan Team learned from you helped us better meet your transit needs now and for years to come.
  • How can I get involved?
    The Transit Plan Team welcomes your feedback. You can sign up for our mailing list to receive regular updates. We also invite you to submit questions or comments on the website or through our project email address: We look forward to hearing from you.
  • Why is the study needed?
    The City of Jackson would like to improve its transit services to better serve its customers. Our community’s transportation needs have evolved in recent years due to changing development patterns and commuting habits, while new, on-demand services are quickly gaining popularity. JTRAN has recognized that it needs to change in order to meet current trends and embrace new technologies. The ConnectJXN: Transit Plan study identified strategies to adapt to these changes and provide a roadmap to a new era of mobility in Jackson.
  • What are the goals of this study?
    The ConnectJXN: Transit Plan Team developed specific goals based on input from those who use public transit, community members, and stakeholders. These goals identify plans for improving JTRAN in the years to come.
  • Will my bus route change?
    ConnectJXN: Transit Plan recommends changes to JTRAN bus routes in order to achieve the plan's goals and improve service for the community. These changes are based on the study findings and input from JTRAN riders, community members, and stakeholders.
  • What other bus service changes can I expect?
    Changes that are part of this study include: Bus route realignments Bus route frequencies (e.g. how often the bus comes) How early or late service operates What days service operates Connections and transfer points New service types, such as on-demand services
  • What is the timeline for completing this study?
    The study kicked off in Fall 2020 is was completed in Fall 2021. We have now moved into the implementation phase. Upgrades to JTRAN are anticipated early in 2023.
  • When can I expect to see changes to my bus route or paratransit service?
    Modifications to fixed route bus and paratransit services will occur in 2023, in alignment with plan recommendations and community input.
  • How is the ConnectJXN Transit Plan different from the ConnectJXN Comprehensive Plan?
    The ConnectJXN: Transit Plan is the transit and shared mobility counterpart to the City of Jackson’s comprehensive plan update process. While the comprehensive plan primarily focuses on long-range land use and development policies, the ConnectJXN: Transit Plan focuses specifically on strategies to improve JTRAN’s fixed route bus and paratransit services. As land use decisions directly impacts the usefulness and effectiveness of public transportation, these two initiatives were closely coordinated to ensure a cohesive vision for Jackson’s future.
  • Who is leading this study?
    The ConnectJXN: Transit Plan was led by the City of Jackson’s Department of Planning and Development, Office of Transportation. The Office of Transportation manages the City’s JTRAN bus and paratransit services. To deliver this study, the City is supported by a consultant team led by Connetics Transportation Group along with subconsultants Neel-Schaffer, Par Excelon Marketing and Advertising Group, Beyond Communication, Via Strategies, and UTA.

Please reach out to us if your questions remain unanswered.

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